Payments, as well as refunds are invoiced in DOLLAR (USD).
PAYMENT BY CREDIT OR DEBIT CARDDuring the checkout step "payment" – please select the option "card". Possible transfer fees, as well as bank service charges, might be charged to the customer. If the customer is charged transaction fees by their bank, PENGUIN will not refund these charges.
We accept the following credit cards and debit cards:
Please enter your card details on our payment site. PENGUIN uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your card details.
The order amount will be transferred on Payment System balance as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).
Payments by Visa or Mastercard
The system will recognize whether or not the credit card is registered on the 3-D security programs Verified by Visa or Mastercard SecureCode
These are security systems that have been developed to ensure that the registered card holder and the registered online retailer are involved in the transaction. If you are a member of the 3-D Secure Program, a pop-up window will appear on your screen asking you to enter your password when making a purchase online. This window is linked to your bank and requires you to enter your SecureCode (a password that you have previously selected). Transactions can only be made by entering the correct password.
If your credit card is not registered with any of these programs, the payment can be made without further authentication.
Payment by American Express
The system recognizes whether the shipping address is identical to the address that has been provided to American Express as the billing address (Amex address verification system, abbrev. "AVS"). In case the address is not identical, you will be asked to provide American Express with a different shipping address in a separate email. Your shipment will not be delivered until the authentication was successful.
The following applies for all payments by credit card: refunds from returns will always be charged back on to the credit card that the original order was paid for with.
PAYMENT BY GIFT CARD/PROMOTION CODE
Simply go to "shopping bag" and enter your Gift Card/store credit/promotion code in the designated field. If the order amount exceeds the balance of your store credit or Gift Card, or the amount of the promotion, please select the payment method with which you wish to cover the remaining amount. If the balance on your Gift Card or store credit exceeds the order amount, you may use the same code for your next purchase. The amount remaining will be available until your credit balance has been used up completely.
PENGUIN reserves the right to block Gift Cards or store credit if misused.